Monday, May 27, 2013

Error 12010 Installing Adobe Reader X

Wanted to open a PDF file but system could not find the program to open it.

Tried installing Adobe Reader X but received error message:

This product is already installed
Error Code : 12010

Uninstalled the program from system and tried reinstalled from Adobe Website, received error message:

Windows Installer
Windows Installer does not permit patching of managed advertised products.
At least one feature of the product must be installed before applying the patch.

Solution:
Download a application call "Windows Installer CleanUp Utility 7.2" from
http://majorgeeks.com/download.php?det=4459 (Application Name: msicuu2.exe)
Install it, double click on the icon to open it and select "Adobe Reader X" from the list, follow by the remove button.
Once done, close the application.

Now, go to Adobe Website and reinstall Adobe Reader X again, it should work.

Note :
You can also use the utility to remove installation information for programs that were installed using Windows Installer if there is an installation fails maybe due to some files are corrupted and left with a partly installed program.

Caution is advised, only use the utility if you hit above mention problems and I recommend that you do not use this utility with 2007 Office system products.

For removing Office 2003, 2007 and 2010, please refer to :
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
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Receive An Error Message When Editing Organization Chart Using Microsoft PowerPoint 2003

Tried to edit an Organization Chart in a Microsoft PowerPoint file using Microsoft PowerPoint 2003.

Receive An Error Message:
The Microsoft Organization Chart server application can't be found. Contact your system administrator to install this server application.

Solution:
Download a application call "Microsoft Organization Chart 2.0" from
http://download.microsoft.com/download/D/0/9/D09F6E71-D39C-41DF-8DCF-89F655266CEE/msoc2.exe
(Application Name: msoc2.exe)
Install it and you should be able to open and edit the chart now.

Note:
Most likely, the Organization Chart was created by Microsoft PowerPoint for Office 2000 or earlier.
For more information, please refer to
Using Microsoft Organization Chart with Office 2003

Note:
Most likely, the Organization Chart was created by Microsoft for Office 2000 or earlier.

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Tips To Diagnose And Fix A Slow Running Computer (Part 1)

Working as a system support, I come across many peoples who always complain that their computer turns very slow comparing to the time when they just bought it and I realized that 8 out of 10 who brought their PC or laptop to me face some common problems.

Today, I would like to share with you the common problems that cause their computer to slow down and provide some DIY solutions so that you can fix it yourself at your convenience if you too face the same problems.

1. Computer infected with Virus, Spyware or Malware
In Singapore, most of the people here use their computers for internet surfing, online chatting, emails and so on and all these internet activities easily cause computer to get infected by Virus, Spyware or Malware.

Due to many users here refuse to pay the yearly Subscription for the Antivirus, Antispyware or Antimalware update, they left the computer unprotected and not knowing that once their PC get infected, it will not only cause the computer to slow down, it may also corrupt or delete data in the computer and worse, spread the virus to other computers through e-mail or even delete certain files on the hard disk that cause the computer to malfuction.

Here, I would like to recommend some DIY tips that you can clean and protect your computer without paying a single cent.

Step 1
Set your internet explorer to automatically delete or empty the browser temporary files, history, cookies, saved passwords, web form information and Temporary Internet File Folder when you exit your browser.

Open up your Internet Explorer,
Select Tools from the Menu Bar, Select Internet Options,
Click on the General Tap, Under the Browsing History Category,
place a tick beside the "Delete Browsing History On Exit",
Click on the "Delete" button and make sure that there is a tick beside all items.
(Note: If you do not want the browser to delete the stored Password, please remove the tick beside "Passwords") and Click on the "Delete" Button.

Finished ? Now Click on the Advanced Tap, Scroll down to Security Category, and place a Tick beside the "Empty Temporary Internet File Folder When Browser is Closed", click the OK button and it's done.

Step 2
Download Microsoft Safety Scanner from
http://www.microsoft.com/security/scanner/en-us/default.aspx.
A free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software by Microsoft.
No installation needed, just download and run it.

Note:
The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Step 3
Download Microsoft Security Essentials from
http://www.microsoft.com/en-us/security_essentials/default.aspx
(Click on the "Download it free* today" icon on the top right to start the download).
This is a free real-time protection software that guards against viruses, spyware, and other malicious software. It is free from Microsoft and is simple to install, easy to use, and is automatically updated to protect your PC with the latest technology.

Note:
If you have any expired Antivirus, Antispyware or Antimalware, I suggest that you removed it first, restart you computer before you install the Microsoft Security Essential.

Step 4
Download Microsoft Windows Malicious Software Removal Tool from
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356.
This tool checks your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps to remove the infection if it is found.
Just download and run it, no installation require.

Note:
Microsoft will release an updated version of this tool on the second Tuesday of each month. If you have enable your Windows Update to Automatic Updates it will download by itself.

Step 5
Download Malwarebytes Anti-Malware from CNET Downloads
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=rb_content;main.
This s a free effective speedy malware remover tool, that take about 8 minutes to scan even with other high-resource programs running when quick scan mode selected.
Go ahead install it, update and run it.

With all these steps done, your computer should run alot faster and most important, safer. If you think this is not enough, feel free to check out my next post
"Easy Troubleshooting Tips If Computer Running Slow (Part 2)",
There, I will cover some basic maintenance steps you can do to make your computer run more faster and smoother.

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Tips To Diagnose And Fix A Slow Running Computer (Part 2)

On my last post, "Tips To Diagnose And Fix Slow Running Computer (Part 1)", I have recommended some free tips and Security Tool to remove and protect your computer against Virus, Spyware and Malware that might be harmful to your system.

Today, I am going to move a step further to share with you some computer maintenance tips that you can DIY to make your computer run even faster and smoother other then buying more memory (RAM) or getting angry thinking that your computer is getting old and there's nothing else you can do, then to replace it.

2. Optimize Your Computer for Better Performance

Another common issue with some of my users is they have zero knowledge on basic computer maintenance, hence there is no maintenance done since the day they brought their computer.

Using Computer is just like driving a car, a car without maintenance will break down more often then car with maintenance. Therefore, if you want your computer to stay fast and healthy, it is recommended that you create a preventive PC maintenance plan, at least twice a month to maintain your PC with some basic task.

Here we go :

Step 1,
Remove away Programs or Games that you no longer need or play.

Removing a program is not that difficult as what you think, what you have to do is:
Click the Start button and Select Control Panel,
Double Click the "Add or Remove Programs" icon for XP or "Programs and Features" icon for Vista & Windows7.
Here you can find all the programs which are installed in your Computer,
To remove any of them, click once on the program you want to uninstall and then click on Uninstall/Change and follow the prompts.

Step 2,
Empty your recycle bin

Step 3
Defragment (Defrag) your computer follow by a Check Disk to ensure that your hard disk are errors free.

Step 4
Fix registry errors

You must be wondering why I did not elaborate further for Step 2~4, right ?
No worries, it's because I have found a very powerful free software that can do all that for you in just a click.

Download Advanced SystemCare Free 4 from CNET.COM
http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=button
Note: During the installation, you will be prompt to install "IObit Malware Fighter", "Game Booster" and "Smart Defrag", some free programs that attached to the installation of Advanced SystemCare. For my case, I removed the tick as I do not want any other programs to be installed in my computer but if you are keen to try out these applications, just leave the tick there and click on the "Install" button to continue the installation.

After the installation completed, Advanced SystemCare will start by itself, just click on the "Deep Care" button, follow by the "Scan Now" button, it will start to scan and diagnose your computer for errors. Once the scan completed, just click on the "Repair Now" button, sit back and every thing will be done by itself.

Recommendation:
For the first time, I suggest that you repeat to scan for the errors after the repair completed until the errors completely fix.

Well, that all for the day, please feel free to recommend this blog to your friends if you find the tips here are useful.

Thanks.

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Troubleshoot HP Business Inkjet 1200 Printing Problem

Today, we hit a very abnormal but very interesting troubleshooting case.

As reported by one of our end user complaining that her HP Business Inkjet 1200 printer keep feeding papers after the first page printed.

Technician has been deployed to diagnose the problem, they tried:

Turning the printer on and off,
Reinstalled the printer driver,
Change the USB cable, etc.. etc ...

but nothing helps.

I attended to the site personally to check the problem.

Did a test print from the printer properties, everything looks perfect.

So, tried sent print an 8 pages spreadsheet from Microsoft Excel, problem hit again. After printing the first page, the printer feed 2 blank papers, then pause for a couple of minutes, page 2 was printed, feed another 3 blank papers, printer pause again and so on....., sometime, it will even prompt you print head error.

Thought could be the USB port connection problem, so pulled out the USB cable and bingo! The power supply of the printer was being cut off!

Immediately, I check the power adaptor but the indicator light is still on. To confirm that the problem is really due to the power adaptor faulty, I plug the USB cable back to the printer and turn off the switch of the power socket. As expected, the printer power supply did not cut off.

I think the conclusion is the power adaptor was out of order and the printer relies on the USB power to power up and print. But unfortunately, the USB power supply is not sufficient enough to support the spooling of multi pages printing, therefore causes the problem to occur.

Never hit such cases before and it really surprised me.

So if you hit cases like this in future, try pulling out the USB cable first and if the power cuts off, you don’t have to go through the rest of the test.

Cheers !

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Help ! I Couldn't Open Files Created Using Office2007/2010 Applications In Office PC

Microsoft has moved so fast that it only takes a couple of years for them to jump from Office2003 to Office2010.

We often hit problems like files created using Office2007/2010 Applications from home, unable to open in computer running Office2003 Applications in office.

To help ensure that you can exchange documents between Microsoft Office releases, Microsoft has developed a Compatibility Pack for the Office Word, Office Excel, and Office PowerPoint 2007/2010 File Formats.

What you have to do is very simple,

Just download the Compatibility Pack from
http://www.microsoft.com/downloads/en/details.aspx?familyid=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en
Install it to the computer running Microsoft OfficeXP or Office2003 and now you should be able open, edit and save the files without fail.

Enjoy.

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Microsoft Excel Can't Calculate Correctly ?

Yesterday, a colleague of mine called and told me that her computer is giving her problem. Her Excel Spreadsheet can't calculate correctly.

I told her to email me the file so that I can take a look at it before checking her PC.

Rule not highlighted by your lecturer when you attended the Microsoft Office Course.
I have created some simple example here and if you have time, u can tried it out.


As you can see from both table (Column C), most users like to use the formula =A?/B? or =A?xB? to get the result in Column C. But when they do a sum up on the result using the sum function, the total might not be what they are expecting due to rounding.






So always remember to apply the rule that is to use the Round function if there is a Multiplication or Division calculations involve when using spreadsheet.

Now, see what will happen if the rule has been applied.



















Enjoy !

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Upgrade PC RAM For Better Performance

Many PC users knows and understand that by increasing or upgrading the PC RAM, it will make the PC run faster but before upgrading the RAM, you need to know :
What type of memory is compatible?
What is the Maximum Memory your system can support?
How many memory slots are there in your computer?
How many empty memory slots are available?
What is the maximum memory each memory slot can support?
How much memory is currently installed in your PC?

Here, I am recommending you "The Crucial System Scanner", this application will automatically analyze your computer memory information and suggests an upgrade that's guaranteed compatible.

Download the system scanner (CrucialScan.exe) from
http://www.crucial.com/systemscanner
Double click it and it will generate a compatible upgrades recommendation list for you. Just print or write it down and get the RAM from Sim Lim Square.

That simple!

Enjoy !

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Your iTunes Have Reached The Maximum Five Authorizations

Help ! I can't authorize my iTunes, it prompt :
"You have already reached the maximum number of authorized computers"

Solution: Deauthorize all computers connected to your Apple ID.
1. Click iTunes Store on the left side of iTunes.
2. Maximize your iTunes and scroll down to the bottom.
3. Click on the Account under Manage.
4. Key in your Apple ID and Password and Click on Account Info Button.
5. Look for the Computer Authorisations, and Click on the "Deauthorize All" Button and you are done.

Note: You may only use this feature once per year and the Deauthorize All button will not appear if you have less than two authorized PCs.

Enjoy !

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Canon iR3235 UFR II Error 15920 Sending Print After MAC OS Update

“Cannot continue printing because an error occurred. To continue printing, select [Raster Mode] in [Quality]-[Quality Settings]-[Graphics Mode].: 15920″

Help ! I can't print to my Canon iR3235 Copier after doing a MAC OS Update.

Original Printer Driver Version : UFR II Version 1.80

Solution:

1) Delete away the current Canon Printer,

2) Download the Canon UFR II Printer Driver Ver.2.25 for Mac OS X 10.4/10.5/10.6 for your Canon iR3235 Copier from :
http://support-sg.canon-asia.com/contents/SG/EN/0100212605.html, and install it !

3) Finish, go add Canon iR3235/iR3245 UFR II Printer again.

You should be able to print after that.

Enjoy !

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Free File Conversion Without The Hassle To Download And Install Application

Having problem looking for programs to open the attachment in your email because you do not have the right application to do so?

Looking for a free file format conversion software that convert between document, image, music, video, audio, presentation, drawing, and eBook and so on?

This is really annoying.

Here, I would like to share with you 2 great website that allows you to convert more than 330 combinations of input and output file formats online without the hassle to download and install the conversation software to your computer.

1) http://convertfiles.com.
2) http://www.zamzar.com.

Both website have made file conversation so easy.

For Convertfiles.com
What you have to do is just click on the browse button from the "Choose a local file" option, select the file to be convert from your local directory, select the format you want it to be converted from the drop down of the "Output Format" option follow by clicking on the "Convert" Option and here it goes.

Immediately after you have click on the "Convert" button, a status bar will appear prompting you the percentage of the file upload and once upload completed, the webpage will prompt you a message:

"Please download your converted file: http://dw4.convertfiles.com/files/0243527001315990857/xxxxx.xxx
(If you have trouble downloading this file, try "right-clicking" on the link and selecting "Save Link As" or "Save Target As".)"

To view the file, just click on the link and the file will be open for viewing, and to save the file, right click on the link and Save it to your local drive.

Whereas for http://www.zamzar.com, the steps are almost the same.

So try it out and I am sure you're going to like it!

Enjoy !

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iPad 2 Not Charging When Connecting To PC USB

Trying to charge your iPad by connecting to a USB port on your computer but iPad displaying “Not Charging” status ?

In actual fact, it is charging but very slowly. Reason being iPad requires more power in order to charge. Most computers USB port do not supply enough power to charge the iPad effectively.

Solution:
Try download and install ASUS Ai fast-charging software to your computer. ASUS Ai Charger is an unique, easy and user-friendly interface software, that not only easily charge iPod, iPhone and iPad, but also BC 1.1 standard mobile devices three times faster as before.

Get ASUS Ai Charger and take it for a test drive to fully assess its capabilities!

Note:
**The actual charging speed may vary with your USB device's conditions.
***Check your USB mobile device manufacturer if it fully supports the BC 1.1 function.

Download ASUS Ai Charger from
http://dlcdnet.asus.com/pub/ASUS/misc/utils/AiCharger_V10006_XpVistaWin7.zip

Or go to http://event.asus.com/mb/2010/ai_charger/ and Click on the "Download Now" button to download it there.

Enjoy !

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HP Color LaserJet 5500 Multiple Copies Printing Error, Unable to store job at printer !

HP Color LaserJet 5500 printers
Job storage status page 1
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk.

Received some calls from my users complaining that they keep receiving above message when sent print multiple copies to HP 5500dn printers. The first copy prints fine follow by above error message.

Problem only hits on Windows 7 PCs, Windows XP was fine and can print multiple copies without fail.


Solution:

1) Delete away the current HP Universal Print Driver ,

2) Download the HP Colour LaserJet 5500 Windows Vista Printer Driver from :
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=83880&prodTypeId=18972&prodSeriesId=83875&swLang=8&taskId=135&swEnvOID=2093, and install it !


You should be able to print after that.

Enjoy !

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HP LaserJet Printers Print PCL XL Error, Warning: IllegalMediaSource Message !

PCL XL Error
Warning: IllegalMediaSource

Received feedback from users complaining that they keep receiving above message when sent print to HP printers.
Problem hits regardless of any Windows PCs.


Solution:

1) After you have sent print to the printer, click the Properties button (beside the printer name) from the pop up box,

2) Click on the Paper/Quality tab,

3) On the Paper Source, make sure you select the right Tray from the drop down box.

The error will occurs when Paper Source is set to "Automatically Select".

Above steps will put you away from the error massage forever !


Enjoy !

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