HP Color LaserJet 5500 printers
Job storage status page 1
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk.
Received some calls from my users complaining that they keep receiving above message when sent print multiple copies to HP 5500dn printers. The first copy prints fine follow by above error message.
Job storage status page 1
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk.
Received some calls from my users complaining that they keep receiving above message when sent print multiple copies to HP 5500dn printers. The first copy prints fine follow by above error message.
Problem only hits on Windows 7 PCs, Windows XP was fine and can print multiple copies without fail.
Solution:
1) Delete away the current HP Universal Print Driver ,
2) Download the HP Colour LaserJet 5500 Windows Vista Printer Driver from :
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=83880&prodTypeId=18972&prodSeriesId=83875&swLang=8&taskId=135&swEnvOID=2093, and install it !
You should be able to print after that.
Enjoy !
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